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Professional Management Consulting

Professional Management Consulting (PMC) utilises experienced Management Consultants who will work closely with your organisation to deliver the optimum advice, research and or solution on each and every occasion.

PMC’s Management Consultants are well educated and have been engaged by small boutique organisations as well as large multi-national and global organisations.

The PMC commitment to your organisation is to provide:

  • In-depth, hands-on knowledge of business process improvement strategies and industry thought leadership.
  • A proven history of engaging management consultants who are highly qualified and have worked for Tier 1 Management Consulting organisations, specifically in your specific industry sector; and
  • In depth experience consulting and project management on business and technology processes impacted by organisations.
The ultimate read for customer experience professionals

The ultimate read for customer experience professionals

This book is a must read for customer experience professionals, even if you don't like apple. It has heaps of stories (case studies) that are not apple related. It can be purchase on Amazon in Australia. The Apple Experience: Secrets to Building Insanely Great...

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Customer Retention Strategies

Customer Retention Strategies

It takes a lot to earn a customer’s loyalty. And once you bring someone into your company’s ecosystem, the last thing you want to do is lose them. That’s why customer retention is an important key performance indicator (KPI) for all businesses to measure, improve, and...

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Top 5 requirements for a successful digital transformation

Top 5 requirements for a successful digital transformation

1.   Connect the dots There are three key pillars to a successful digital transformation journey — network evolution, digital business and customer experience. By ensuring that your transformation efforts encompass all three pillars in a holistic way,...

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Benefits of a Digital Transformation

Benefits of a Digital Transformation

Digital transformation is the integration of digital technology into all areas of a business. It results in fundamental changes to the way a business operates. Organisations across industries enjoy the benefits of digital transformation: It enables businesses to...

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PMBOK vs PRINCE2 vs Agile project management

PMBOK vs PRINCE2 vs Agile project management

There are a range of different methodologies which are often applied to project management, with the three most commonly considered being PMBOK, PRINCE2 and Agile. If you're trying to weigh up what are the pros and cons of PMBOK versus PRINCE2 versus something like...

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Successful Digital Transformations

Successful Digital Transformations

Despite years of discussion, understanding what digital transformation means for established companies, still remains a daunting challenge. Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT,...

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How to Create the Ultimate Customer Experience

How to Create the Ultimate Customer Experience

Everyone talks about creating a great customer experience, but few people really deliver one that’s special in any way. Creating an exceptional customer experience is pretty simple really – you only need to do one thing – pay attention. Okay, I know you want more than...

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Why Change your Business Process

Why Change your Business Process

When an organisation has a problem, an internal process is frequently blamed. A part of that process is often seen as standing in the way of success, even though that same process holds an organisation together. Process is often blamed for slowing down an...

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How to Map Out Your Digital Transformation

How to Map Out Your Digital Transformation

At the start of the pandemic, businesses around the globe found themselves exposed to an unexpected boost in digitalisation. Those who promised to keep the wheels turning were given carte blanche to do whatever it took to keep a company running. But as many now return...

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Customer Service vs Customer Experience: Key Differences

Customer Service vs Customer Experience: Key Differences

Customer service and customer experience are two terms that get thrown around a lot in business, but do you know exactly what they mean? The phrases are often used interchangeably, but in reality they are different things. ‍ Put simply, customer service is one part of...

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Stakeholder Analysis – Winning Support for Your Projects

Stakeholder Analysis – Winning Support for Your Projects

Stakeholder Analysis is the first step in Stakeholder Management, an important process that successful people use to win support from others. Managing stakeholders can help you, too, to ensure that your projects succeed where others might fail. Why Is Stakeholder...

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The Definition of Customer Success

The Definition of Customer Success

Customer Success is a long-term, scientifically engineered, and professionally directed business strategy for maximising customer and company sustainable proven profitability. All across the high technology industry and now well beyond it, a new and vital role is...

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What is digital transformation?

What is digital transformation?

A digital transformation is like an orchestra. Stay with me here. It’s a metaphor that works surprisingly well to explain why some transformations get stuck in a cacophony of muddled goals and why others smoothly crescendo into a digitally-enabled, thriving...

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What is digital transformation?

What is digital transformation?

Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It's also a cultural change that requires organisations to continually challenge the status quo,...

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Key Challenges of Employee Innovation Management

Key Challenges of Employee Innovation Management

Driving an internal innovation culture, reaching both disruptive and incremental innovation Breaking down organisational silos through effective digital transformation Effectively engaging employees or decision makers, harnessing...

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Business Process Reengineering

Business Process Reengineering

Business Process Reengineering involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality. In Business Process Reengineering, companies start with a blank sheet of paper and rethink existing...

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Your ultimate guide to employee experience (EX)

Your ultimate guide to employee experience (EX)

From the moment someone looks at your job ad, to the moment they leave your company, everything that worker learns, does, sees and feels contributes to their employee experience. For an organisation to master employee experience, it must listen to its people at each...

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What Is Business Process Change?

What Is Business Process Change?

A business process is a step-by-step outline of a specific business function within a company. This process may include both manual an automated steps. A business process change is a modification to a company's existing business process. These changes are...

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What is employee experience?

What is employee experience?

How employee experience has evolved The term employee experience (EX) is a relatively new one. Coined on the back of the popularity of journey mapping and the 'customer experience', the EX field has expanded as an organisational shift has occurred. Over the last...

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Why segment customers?

Why segment customers?

Think about the groups of people in your life — family, friends, coworkers, educators, coaches, and more. Chances are you don’t communicate with each of these groups the same way. For example, you most likely chat with your family in a different way than you do with...

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What is business process re-engineering?

What is business process re-engineering?

Business process re-engineering (BPR) is the act of changing an organisation’s major functions with the goal of increasing efficiency, improving product quality, and/or decreasing costs. This starts with an in-depth analysis of the business’ workflows and identifying...

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What is a good Net Promoter Score?

What is a good Net Promoter Score?

Net Promoter Score (NPS) is said by some to be the ‘holy grail’ for understanding customer satisfaction, and in turn, customer loyalty. It is a simple score between -100 to 100 that helps organisations rank themselves within their industry and independently. However,...

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What is Customer Experience Design?

What is Customer Experience Design?

Customer experience (CX) design is the process design teams follow to optimize customer experiences at all touchpoints before, during and after conversion. They leverage customer-centered strategies to delight customers at each step of the conversion journey and...

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CX Strategy Successes Can Influence Your EX Strategy

CX Strategy Successes Can Influence Your EX Strategy

Talent shortages and the increasing difficulty of finding and keeping high-quality talent means that many organisations are looking for better ways to attract, engage and retain people. As organisations approach this objective with a more strategic long-term view, the...

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Predictions for sustainable business in 2022

Predictions for sustainable business in 2022

How do you think 2022 might play out based on the rollercoaster ride we experienced last year? While the pandemic continues to create challenges, responding to Covid-19 is also providing opportunities. There is a strong theme of collaboration that is helping...

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Design Thinking

Design Thinking

Design thinking is a human-centered approach to innovation—anchored in understanding customer’s needs, rapid prototyping and generating creative ideas—that will transform the way you develop products, services, processes, and organizations. By using design thinking,...

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How Did Apple Get So Big?

How Did Apple Get So Big?

The Story Behind Apple's Success On August 2, 2018, Apple made history by becoming the first publicly traded U.S. company to be valued at $1 trillion, as measured by market capitalization.1  In August of 2020, the company broke records again by becoming the first...

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Rise of the Tech Giants

Rise of the Tech Giants

How the tech giants have taken over the market quicker than the traditional organisations did.Apple 1981= 9 cents - 2022 = $179.00 (Market cap = $2.731 T, Rank number 1, change in 12 months 24.15%) Microsoft 1986 = 6 cents - 2022 = $334 (Market cap = $2.138 T, Rank...

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